In case you need, you can either cancel your tour/activity or reschedule it.

Rescheduling is possible as long as you let us know 12 hours before the starting time of your tour/activity.

Unless there is a natural disaster, tours/activities take place even if it rains.

Tours that include navigation services might be subjected to the current conditions of the river. If the supplier considers that those conditions are not safe enough, the navigation might be cancelled without prior notice.

Pick up at Hotel/Airbnb is included for all guests staying in downtown. We also offer to pick guests up at further places for a small extra charge.

Our services include Hotel/Airbnb drop-off.

You can also choose to stay somewhere else on the way, but you need to let us know in advance (by the time you book your tour/activity).

We take credit cards, debit cards, and cash.

It really depends on each person’s particular needs. We do our best to make our experiences accessible and enjoyable for anyone.

If you have any further concerns on this topic, please get in touch with us and we will be able to give you a customized answer.