Who we are
Our website address is: https://velvetexperiences.com.
At Velvet by Signature DMC, your privacy is treated with the same care we apply to every journey we design. This policy explains what information we collect, how we use it, and how we protect it.
Who We Are
Velvet by Signature DMC is a luxury travel company constituted in Argentina, specialized in the design and operation of bespoke travel experiences in South America for LGBTQ+ travelers and international agency partners.
For privacy matters, you can reach us at:
Privacy Contact
Email: info@velvetexperiences.com
Address: Velvet by Signature DMC, Buenos Aires, Argentina
Information We May Collect
We collect information from you through our online inquiry form, by telephone, by email, and through other forms of messaging. If you are traveling with others, you are responsible for ensuring they understand how their information will be used and that they have consented to you sharing it with us.
Basic Contact Information
To communicate with you about your travel plans, we collect:
- First and last name
- Email address
- Telephone number
Travel & Booking Information
To confirm reservations for flights, hotels, tours, and other services, we may also require:
- Postal address
- Date of birth
- Passport number and copy
- Frequent flyer numbers
Sensitive Information
Our policy is to avoid requesting sensitive personal information unless strictly necessary for the nature of your journey. Sensitive data includes racial or ethnic background, political views, religious beliefs, mental health information, or sexual orientation and gender identity.
We may request information about your physical health if your itinerary is physically demanding or if you require special accessibility arrangements.
We will never use your sexual orientation, gender identity, or any other sensitive attribute as a marketing data point. This information, if shared, is used solely to ensure your safety, comfort, and the quality of your experience.
What We Do With Your Information
The primary purpose for collecting your data is to fulfill our obligations to you as your travel company. This includes designing your itinerary and making reservations for accommodation, flights, tours, and all other travel services on your behalf.
We maintain records of your trip history and preferences in order to deliver a consistently high standard of service, resolve any issues that may arise, and comply with applicable regulatory requirements under Argentine law.
Your data is held on our secure servers for a period of five years from the date of travel.
Marketing Communications
With your explicit permission, we may send you travel updates, destination news, and information about Velvet programs. We will only do so where you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly at info@velvetexperiences.com.
Sharing Your Data
To deliver your journey and fulfill our obligations as a tour operator, we may share relevant information with trusted contractors, service providers, and suppliers — including hotels, transportation companies, local guides, and experience operators.
Velvet by Signature DMC does not rent, sell, or share your personal information with third-party organizations for marketing purposes. Your information will never be provided to advertisers.
We may be required to disclose personal information to law enforcement or regulatory authorities where compelled to do so by applicable law. We will seek to inform you of any such requirement unless legally prevented from doing so.
Marketing & Communication Tools
We use the following platforms to manage communications with clients and prospective travelers. Each is governed by its own privacy policy, which we encourage you to review.
ManyChat
We use ManyChat to manage automated messaging via Instagram Direct Messages. If you initiate contact with us through Instagram DM — for example, by sending a keyword to request information about a program — your Instagram username and message content are processed by ManyChat to deliver your requested response. ManyChat operates under Meta’s platform policies. You may opt out of automated messages at any time by replying STOP to any message received through this channel.
Drip
We use Drip as our email marketing and automation platform. If you submit your email address through any of our forms — including travel guide requests or inquiry forms on our website — your contact information is stored in Drip and used to deliver the content you requested and relevant follow-up communications. You may unsubscribe from any email sequence at any time using the unsubscribe link included in every message.
Use of Cookies
A cookie is a small text file placed on your device when you visit our website. We use cookies to understand how visitors interact with our content and to improve your experience.
We currently use Google Analytics to identify which pages are most visited and which content is most relevant to our travelers. These cookies do not provide us with access to your device or any personally identifiable information.
Cookies We Use
- _ga — Google Analytics: distinguishes users
- _gid — Google Analytics: distinguishes users across sessions
- _gat — Google Analytics: throttles request rate
- _gac_* — Google Analytics: tracks campaign-related information
Managing Your Cookie Preferences
You may disable cookies at any time through your browser settings. For more information on managing cookies, visit allaboutcookies.org. To opt out of Google Analytics tracking across all websites, visit Google’s opt-out page.
Telephone & SMS Communications
Telephone calls with our team may be recorded for quality assurance and staff training purposes. You will be notified at the start of any recorded call.
If you have consented to receive SMS communications from Velvet by Signature DMC, message frequency may vary depending on your booking status and stage of trip planning. Standard message and data rates may apply depending on your mobile carrier.
Opting Out of SMS
You may opt out of SMS communications at any time by replying STOP to any message received from us. You will receive a single confirmation message and no further SMS will be sent to your number. For assistance, reply HELP or contact us at info@velvetexperiences.com.
Your phone number is handled in accordance with this Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.
Your Privacy Rights
You have the right to access, correct, or request deletion of any personal information we hold about you. We are committed to responding to all privacy requests promptly and transparently.
To exercise any of these rights, please contact our privacy team with the following information:
- Your full name
- Your email address
- The nature of your request: marketing opt-out, data access, data correction, or data deletion
Submit a Privacy Request
Email: info@velvetexperiences.com
We will acknowledge your request within 5 business days and aim to resolve it within 30 days.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, tools, or applicable regulations. The date at the top of this page indicates when the policy was last revised. Continued use of our services following any update constitutes acceptance of the revised policy.
If any changes materially affect how we handle your personal data, we will notify active clients by email prior to the change taking effect.